We take great customer service seriously. Our priority is helping our customers to be healthy and happy. Customers may return unused and unopened products within 30 days of the original receipt date if it has been determined to be defective or shipped incorrectly. It is our policy to always do our best to make a customer feel taken care of, and we will do our best to make your order right.

MrCriminal.com cannot guarantee that a product’s style will be to your liking. No refund will be issued due to style issues once a customer has considered and purchased a product.

International Returns

 

MrCriminal.com cannot except International Returns at this time, except in special circumstances and at MrCriminal.com’s discretion.

Return Authorizations

Before returning any products, please consult the Policy above. Once a return has been authorized, Ocean Superfood must issue a Return Authorization (RA). Please do not send ANY products back without first getting an RA number from oceansuperfood.com. You may contact us here if you need one. We will not accept any returned goods that have not been authorized ahead of time. Products returned must be unopened and in the original unaltered packaging. Only full and complete products can be returned.

Condition of Product

We will consider returns for the following reasons:

    • Spoilage before best-by date: storage recommendations as per product package must be followed
    • Damages caused by MrCriminal.com*
    • Manufacturer defects
    • All other return requests must be approved in writing by

 

  • MrCriminal.com, and shipping may be the responsibility of the customer.

*Items damaged by opening boxes with box cutters or other types of damage caused by customer will not be returnable.

Refund – Exchange Process Time

Once authorized for a refund or exchange you should expect to receive your refund within 15-20 business days of Ocean Superfood receiving your package at our offices. Or you can choose credit towards your next purchase which is processed and available within 3-5 business days.

Please Note: This takes into account the amount of time it takes us to process your return once we receive it (2 to 4 business days), and the time it takes your bank to process our refund request (7 to 15 business days). 

Return Address:

Customer is responsible for entering the correct return address.

Customer Service: [email protected]

MrCriminal.com – Returns
6381 Rose Lane A
Carpinteria, CA 93013